WIXY1260Online Help

Friday, March 28, 2025

Support Notice (2025): Android App & Amazon Alexa Errors

3/26/2025: We are aware that an issue has occurred preventing users from invoking the WIXY1260Online stream using the Amazon Echo (Alexa) device.  This Amazon app is dependent on the Android app working correctly, which is presently not functioning correctly.

The Android app lost its connection to our song request form, and we had our developer publish an update to the app to fix the song request form.  Unfortunately in the process, the update produced an unexpected error and is unable to accept song requests and may not work correctly.

Our staff Webmaster has resolved the issues needed for the app developer to update the app, and our developer is working to rectify the issue with the Google Play Developer platform.

We apologize for any inconvenience, and expect the issue to be resolved in the coming days.  Thanks for your patience and understanding.

Workaround: Amazon Echo users can use their smartphones, computers, or tablets to "cast" the station to their Echo.  Android users who wish to make a request or listen to the station can do so by using a smartphone or tablet web browser to access our mobile friendly website, which features full functionality similar to the Android app.

Tuesday, May 31, 2016

Support Notice (Ongoing): WIXY1260Online Studio Webcam

5/31/2016: Users have reported the webcam not appearing properly.  The remedy is to use the web browser, Firefox (version 26 or later). If you are using Internet Explorer, you will need to use version 9 or later and switch to 'compatibility mode.' (While in the webcam page, go to your menu bar, click on 'tools', then, 'Compatibility view settings', then click the 'add' button and close the window. - Reload the page and it should work fine.)

Also, depending on your browser or system, you may be asked in a pop-up window to install a plug-in - this is perfectly normal and secure and is needed to view the webcam properly.

The webcam can be accessed from the link on our Gallery page at https://www.wixy1260online.com/about.html#gallery

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