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Tuesday, May 31, 2016

Support Notice (2019): Internet Explorer 11 / Adobe Flash Problem affecting Website Listening Streams

Listening to the flash player on our website was affected by several major software updates launched by Microsoft and Adobe to counter a massive bot-net. There is no issue with our stream or our website security. If you use Internet Explorer 11 (or older) and/or have an outdated version of Adobe Flash, you can correct the problem as follows:

  a. Update/Re-Install the Adobe Flash Player (from their official website only: http://get.adobe.com/flashplayer/). Even if you already have Adobe Flash Player, it must be updated and re-installed. When doing this be careful not to be tricked into downloading the other stuff Adobe tries to trick you into installing (pay close attention to the prompts and checkboxes on the screen).

  b. In Internet Explorer, you may need to switch to 'compatibility mode.' (While on our website, go to your menu bar, click on 'tools', then, 'Compatibility view settings', then click the 'add' button and close the window. - Reload the page and it should work fine.)

or (preferred solution):

c. Use the latest version of an alternate web browser like Firefox or Chrome.

If you know of anyone who is having this problem, please pass this information along to them.

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