Tuesday, May 31, 2016

Support Notice (2019): Chat Room

Due to lack of use and the difficulty for our DJs to operate both the chat room and run their shows, we no longer regularly use the Chat room. Feel free to connect with us via Twitter (@wixy1260Online) and Facebook ("WIXY1260Online"), or by visiting our Contact Page (http://www.wixy1260online.com/contact/default.html)

Support Notice (2019): Adobe Flash and Listening via Websites

Listening to our AAC & MP3 streams from the primary links (the top two listening choices on the website) may not work with an outdated Adobe Flash Player.  FlashPlayer requires regular updating, so to listen on your computer, please make sure you're using the latest version found here. (Known listening issues with Adobe Flash & Internet Explorer are discussed here.) (>Adobe Flash Update Instructions.)

Support Notice (2019): WIXY1260Online Studio Webcam

Users have reported the webcam not appearing properly.  The remedy is to use the web browser, Firefox (version 26 or later). If you are using Internet Explorer, you will need to use version 9 or later and switch to 'compatibility mode.' (While in the webcam page, go to your menu bar, click on 'tools', then, 'Compatibility view settings', then click the 'add' button and close the window. - Reload the page and it should work fine.)

Also, depending on your browser or system, you may be asked in a pop-up window to install a plug-in - this is perfectly normal and secure and is needed to view the webcam properly.

The webcam can be accessed from the link on our Gallery page at http://www.wixy1260online.com/gallery.html

Support Notice (2019): Internet Explorer 11 / Adobe Flash Problem affecting Website Listening Streams

Listening to the flash player on our website was affected by several major software updates launched by Microsoft and Adobe to counter a massive bot-net. There is no issue with our stream or our website security. If you use Internet Explorer 11 (or older) and/or have an outdated version of Adobe Flash, you can correct the problem as follows:

  a. Update/Re-Install the Adobe Flash Player (from their official website only: http://get.adobe.com/flashplayer/). Even if you already have Adobe Flash Player, it must be updated and re-installed. When doing this be careful not to be tricked into downloading the other stuff Adobe tries to trick you into installing (pay close attention to the prompts and checkboxes on the screen).

  b. In Internet Explorer, you may need to switch to 'compatibility mode.' (While on our website, go to your menu bar, click on 'tools', then, 'Compatibility view settings', then click the 'add' button and close the window. - Reload the page and it should work fine.)

or (preferred solution):

c. Use the latest version of an alternate web browser like Firefox or Chrome.

If you know of anyone who is having this problem, please pass this information along to them.